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To me, by me, through me, as me. How do you communicate?

March 24, 2016 By Ryan

to me by me through me as me

Effective communication skills lie at the heart of your personal and business success. See how my epiphany in Australia can benefit you.

Filed Under: customer experience Tagged With: authority, brand promise, customer communication, customer feedback

Comments and reviews can be really powerful

January 22, 2016 By Ryan

Picture with callout: harness the voice of customers

Your business depends on the comments and reviews of your clients and customers. We consumers wield so much more power than ever before. See what you can do to harness that power.

Filed Under: customer experience Tagged With: cem, crm, customer feedback, powwow, voice of customer

It’s time for me to “do or not do, there is no try”

January 7, 2016 By Ryan

2016 will be my best year ever. I realise I have to do or not do. Find out about the commitments I am making and the content I will be writing about right here. I also have some exciting announcements about new ways to discover my content coming in 2016.

Filed Under: customer experience Tagged With: best year ever, CX, goals, motivation, Snapchat, video, YouTube

This is your chance to help me refine my voice

December 18, 2015 By Ryan

Refine my voice

There is no shame in asking for help. I am trying to refine my voice here on the blog and would love your help. Here’s how…

Filed Under: customer experience Tagged With: ask, Ryan Levesque, survey

Top 3 Customer Experience predictions for 2016

December 3, 2015 By Ryan

Top 3 customer experience predictions for 2016

What will change in the world of customer experience (cx) in 2016? Here are my top 3 predictions. They might well surprise you.

Filed Under: customer experience Tagged With: CX, predictions, social media, survey fatigue

5 top tips for buying your first home

November 13, 2015 By Ryan

buying your first home

It’s so hard to get on the property ladder. Here are 5 top tips for buying your first home based on my recent experience.

Filed Under: customer experience Tagged With: estate agents, home buying, lessons learned

TalkTalk cyber-attacks – The customer experience angle

October 28, 2015 By Ryan

TalkTalk cyber-attacks customer experience angle

The recent cyber-attack on TalkTalk raises customer experience questions and challenges affecting us all. This is my take on the situation.

Filed Under: customer experience Tagged With: cyber-attack, cyber-security, TalkTalk, TalkTalkHack

Recruit for attitude and train the skills – every time

October 15, 2015 By Ryan

recruit for attitude image

Here are 5 ways you can recruit for attitude as you grow your team. You can train the skills on the job, but how do you recruit for attitude?

Filed Under: customer experience Tagged With: attitude, recruitment, team

Accessibility – Reconnecting Strangers on a Train

September 17, 2015 By Ryan

Strangers on a train ryan soper powell

An inspiring story about accessibility and the 2012 Olympic legacy. It started over two years ago and culminated in a random meeting on a train.

Filed Under: customer experience Tagged With: accessibility, internal communications, Richard Whitehead

3 things you can do right now to move forward in life

August 5, 2015 By Ryan

A man leaps across a void between two rocks, with the sun in the background

Listening to Nigel Risner I was inspired to share how to take action to move forward in life.

Filed Under: customer experience Tagged With: blink, IMPACT, life lessons, malcolm gladwell, nigel risner, take action

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