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Lost and found in London

April 22, 2014 By Ryan 1 Comment

Picture of a Metroline double-decker bus in London

Honesty truly is alive and well in Central London. What happened after I picked up a voicemail from a stranger on my phone today has restored my faith in people in the Capital. There I was sitting in the office interviewing a candidate this morning when my phone buzzed on the desk. A number I […]

Filed Under: customer experience Tagged With: honesty

How (often) to solicit feedback?

March 5, 2013 By Ryan Leave a Comment

The other morning, whilst queueing for my coffee at my local Caffe Nero, (other coffee companies are available {but they’re not as good}), I found myself listening to the conversation going on behind the counter between the team members serving us. “Now remember, 2 feedbacks each of you per shift please!”. This was swiftly followed […]

Filed Under: customer experience Tagged With: customer experience, thoughts, written on the run,

Responding to feedback

February 5, 2013 By Ryan Leave a Comment

Well, today has been an object lesson in practicing what I preach when it comes to customer experience. Whilst I was initially really pleased with myself Sunday evening that I’d managed to launch my brand new website, there were a few things that bothered me, so I sent an email to a number of friends […]

Filed Under: customer experience

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