2016 will be my best year ever. I realise I have to do or not do. Find out about the commitments I am making and the content I will be writing about right here. I also have some exciting announcements about new ways to discover my content coming in 2016.
Top 3 Customer Experience predictions for 2016
What will change in the world of customer experience (cx) in 2016? Here are my top 3 predictions. They might well surprise you.
