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It’s time for me to “do or not do, there is no try”

January 7, 2016 By Ryan Leave a Comment

2016 will be my best year ever. I realise I have to do or not do. Find out about the commitments I am making and the content I will be writing about right here. I also have some exciting announcements about new ways to discover my content coming in 2016.

Filed Under: customer experience Tagged With: best year ever, CX, goals, motivation, Snapchat, video, YouTube

Top 3 Customer Experience predictions for 2016

December 3, 2015 By Ryan 1 Comment

Top 3 customer experience predictions for 2016

What will change in the world of customer experience (cx) in 2016? Here are my top 3 predictions. They might well surprise you.

Filed Under: customer experience Tagged With: CX, predictions, social media, survey fatigue

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