How do you respond when the going gets tough? Here are 5 steps to removing that blockage so you can just keep going.
20 reasons to write stuff down
Do you write stuff down like the steps involved in menial and repeated tasks you carry out in your business? If you answered “no” then you need to read this.
Today’s ‘C’ is for continuity
Today’s word of the day is continuity. This is all about making the customer experience work in a joined up way across customer channels.
Consistency is key
Consistency is the watchword in customer experience. Every person in your business should deliver a similar experience to your customers.
Delegate and empower people
Delegate and empower people. That’s one key ingredient to enable you to work ‘on’ your business rather than ‘in’ your business. It’s also a great way to get the best out of your people.
10 Insider Secrets for Successful Mastermind Groups
Napoleon Hill first made reference to ‘Mastermind Groups’ in 1937. Today, they’re all the rage amongst business leaders. Find out how you can run a successful Mastermind Group of your own.
Build relationships through business networking
Surround yourself with the right people to move forward in life. Today’s post sheds light on the benefits of getting yourself along to networking events.
Ask people what they want
Ask questions. Ask for support and advice. Ask for feedback. Such a simple word, so often overlooked in the drive for efficiency and progress. Ask.
Passion – a personal bonus
This is a deeply personal post about passion, pursuing your goals and being ‘hungry’ as Les Brown would put it. I encourage you to read it and share your thoughts!
Under promise and over achieve
Whether you work for in Customer Service or your own small business, a key to pleasing your customers is the attitude you take to resolving issues and making commitments.
