2015 is coming to a close. What are your highlights of 2015? Before you can move forward and plan 2016, take stock and share your 3 highlights of this past year. Mine are inside.
Top 3 Customer Experience predictions for 2016
What will change in the world of customer experience (cx) in 2016? Here are my top 3 predictions. They might well surprise you.
STOP making excuses! Take control of your own success with these 5 steps.
What is stopping YOU from moving forward? Making excuses? You are not alone. These five steps to success will help you take action starting today. Let’s go!
Active listening in six easy steps
Active listening is a skill. It takes time to master. With these six steps you too can become a more effective communicator and a better listener.
5 top tips for buying your first home
It’s so hard to get on the property ladder. Here are 5 top tips for buying your first home based on my recent experience.
Focus on what you want to achieve
With so much distraction and self-doubt around, here’s how you can FOCUS on what you want to achieve instead.
Happiness comes from a state of gratitude
Your mood and your happiness will be greatly improved if you are in a state of gratitude. Give thanks for your life, your loved ones, your freedom and more.
TalkTalk cyber-attacks – The customer experience angle
The recent cyber-attack on TalkTalk raises customer experience questions and challenges affecting us all. This is my take on the situation.
Discover by SumoMe brings you more visitors
Growing your list starts with growing your audience. Bring new traffic to your website for free with Discover by SumoMe. Connecting you to 190k+ websites.
Recruit for attitude and train the skills – every time
Here are 5 ways you can recruit for attitude as you grow your team. You can train the skills on the job, but how do you recruit for attitude?
