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What are your top 3 highlights of 2015?

December 10, 2015 By Ryan

2015 highlights

2015 is coming to a close. What are your highlights of 2015? Before you can move forward and plan 2016, take stock and share your 3 highlights of this past year. Mine are inside.

Filed Under: life lessons Tagged With: highlights, personal achievement

Top 3 Customer Experience predictions for 2016

December 3, 2015 By Ryan

Top 3 customer experience predictions for 2016

What will change in the world of customer experience (cx) in 2016? Here are my top 3 predictions. They might well surprise you.

Filed Under: customer experience Tagged With: CX, predictions, social media, survey fatigue

STOP making excuses! Take control of your own success with these 5 steps.

November 27, 2015 By Ryan

5 steps to success

What is stopping YOU from moving forward? Making excuses? You are not alone. These five steps to success will help you take action starting today. Let’s go!

Filed Under: life lessons Tagged With: personal achievement, success

Active listening in six easy steps

November 20, 2015 By Ryan

Active Listening in six easy steps

Active listening is a skill. It takes time to master. With these six steps you too can become a more effective communicator and a better listener.

Filed Under: life lessons Tagged With: active listening

5 top tips for buying your first home

November 13, 2015 By Ryan

buying your first home

It’s so hard to get on the property ladder. Here are 5 top tips for buying your first home based on my recent experience.

Filed Under: customer experience Tagged With: estate agents, home buying, lessons learned

Focus on what you want to achieve

November 6, 2015 By Ryan

FOCUS - follow one course until successful

With so much distraction and self-doubt around, here’s how you can FOCUS on what you want to achieve instead.

Filed Under: life lessons Tagged With: FOCUS, Robert Kiyosaki, self-doubt

Happiness comes from a state of gratitude

October 30, 2015 By Ryan

Happiness comes from a state of gratitude

Your mood and your happiness will be greatly improved if you are in a state of gratitude. Give thanks for your life, your loved ones, your freedom and more.

Filed Under: life lessons Tagged With: gratitude, poppy appeal, remembrance day

TalkTalk cyber-attacks – The customer experience angle

October 28, 2015 By Ryan

TalkTalk cyber-attacks customer experience angle

The recent cyber-attack on TalkTalk raises customer experience questions and challenges affecting us all. This is my take on the situation.

Filed Under: customer experience Tagged With: cyber-attack, cyber-security, TalkTalk, TalkTalkHack

Discover by SumoMe brings you more visitors

October 22, 2015 By Ryan

Discover by SumoMe

Growing your list starts with growing your audience. Bring new traffic to your website for free with Discover by SumoMe. Connecting you to 190k+ websites.

Filed Under: technology Tagged With: sumome, traffic

Recruit for attitude and train the skills – every time

October 15, 2015 By Ryan

recruit for attitude image

Here are 5 ways you can recruit for attitude as you grow your team. You can train the skills on the job, but how do you recruit for attitude?

Filed Under: customer experience Tagged With: attitude, recruitment, team

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  • 30 day challenge
  • customer experience
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